Castlebridge Associates

In a taste of the change of emphasis that is seeping through the global financial services industry, the Irish Financial Services Regulatory Authority is pursuing 24 cases of overcharging by banks and insurance companies, according to this morning’s Irish Independent Of course, stories of financial services overcharging and other information quality disasters in that industry are [...]

From The Register comes this wonderful example of the problems that can arise where data is used for unintended purposes, resulting in poor quality outcomes for all involved. The NYPD have been regularly raiding the home of an elderly Brooklyn couple. They’ve been hit 50 times over the past 4 years, which might mark them out [...]

Courtesy of Dataqualitypro.com on twitter comes this story about how Virgin Media in the UK have sent a letter to a customer prospect addressing them as “Mr Illegal Immigrant”. Virgin Media have investigated the issue and state that it was an isolated incident arising from data purchased from a 3rd party. This suggests that Virgin Media [...]

From today’s SUN tabloid newspaper in the UK comes this great story about how automated processes without adequate business rules and checks on information can cause embarrassment. It seems that local government authorities in the UK have been fining themselves for parking offences and then suing themselves when the fines aren’t paid. Things have even gone [...]